To make any changes to your order or to cancel it, please contact our customer service team within 6 hours of placing your order. You can reach us by emailing [email protected] or using the contact form on our website. Include your order number and details of the requested changes.
We will notify you once any modifications or cancellations have been processed. Please note that after 6 hours, orders cannot be altered or canceled as they will have entered production. Cancellations made after this time will incur a 15% cancellation fee based on the total order amount.
The following details can be modified within the first 6 hours:
- Shipping details such as name, address, email
- Name or text to be printed/embossed on the product
- Product color, size, or other customization options
Please review your order carefully before purchase.
Additional notes:
- Modification orders may require 2-3 extra days of production time.
- Orders cannot be canceled or altered once they enter production.
- Shipped orders cannot be modified or canceled.
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