1. Refund Policy

a. Resolving Order Issues

If you have any issues with your purchase, contact our customer service team immediately at [email protected] or through our contact form. Include your order number and details of the problem.

b. Damaged or Defective Items

If an item arrives damaged or defective, notify us right away with photos clearly showing the issue. We will ship a free replacement once confirmed – you do not need to return the defective item. This covers manufacturing flaws, not damage from misuse.

Note our 30 day policy from delivery. We cannot offer refunds or replacements after 30 days.

c. Missing Orders

If your order is delayed, you may request a refund or replacement within 30 days of purchase. Allow 5-10 days for refund processing.

d. Refund Timeframes

For approved claims, expect refunds in:

• 3-5 days for PayPal
• 7-10 days for debit/credit cards

2. Returns Policy

Our “No Need to Return” policy simplifies exchanges. Our goal is to resolve issues without returns. Simply contact us with details and photos, and we will find a convenient solution while saving you time and shipping costs.

To help us process quickly, include:

• Name on order
• Order number
• Issue description
• Photos
• Preferred resolution (replacement or refund)

While we aim for complete satisfaction, we cannot be responsible for customer errors in ordering. Please review thoroughly before checkout.